IAUG Feature Request Tracker

The user registration list found on the SBC dashboard is a great tool, but it can only be accessed from the dashboard. To provide real time access to this list for metric or integrations it should be accessible in a programmatic method, ideally through an AP although CLI could also work. Great if this could be bundled with IUAG feature request 207 to provide both public and NAT IP for RW registrations - that one is on the roadmap

I understand that Avaya doesn't really want you to use limited licenses and makes it a pain to get them assigned. However, when you want to change the license from limited to unlimited, you must remove the device, remove the phone, and then completely setup the user again. Can Avaya make this an easier conversion for upgrading the license.

All tables in the EMS should have sortable columns, or at the very least be sorted by the key column (e.g. name or IP address). Right now the order is somewhat random and makes finding things in a long table a lot harder.

Session Manager has a cool feature to log SIP messages 24x7 using 'sipTrace'. Incorporating a feature that allows access to historical SIP messages within the SBCE platform would significantly enhance troubleshooting capabilities. It would enable users to review SIP messages post-event, offering insights into the causes of specific occurrences.

We are adding a conference line as an AUTO-DIAL for our Crisis Management Team. What we did was take an audio bridge line from SPACES. We have it automatically connect with the AUDIO-DIAL, so no passwords or space IDs are needed to be remembered by the team. This is a solution I like to present to our CMG committee. We are doing some testing and it works great on the desktop client and hardware. The ONLY hang up is that if you are using the workplace app on your mobile device (either iOS or ANDROID) the auto-dial feature is not available. FROM THE SUPPORT TEAM: 'Auto dial feature is not supported by Mobile client but only auto dial feature supported for Windows and Mac WP clients. Exclusion feature button supported for both Mobile and Windows clients. Please verify the configuration in CM side as suggested below table. Kindly add a different feature buttons like “call-fwd, call-pkup, etc.,” in Feature button and verify the same in Mobile client.' This unfortunately does not work. So I asked if Avaya would consider adding this functionality. 'Hi Anna, I fully understand the use case but this need to be put in as product enhancement via GRIP which the product manager can then decide on. Your AVAYA account manager can get this written and put it in the system for product managers review.' So I sent it to my AM and thought I would put the request here as well.

File Archiver is a relatively new feature. This would add a great value as a standard feature for ACO and also help promote a back up recovery situation in case of a catastrophic event.

The current system is set up so that if you call into a coverage answer group and person A answers all other users in the coverage answer group show a missed call. Can we add functionality to the coverage answer group so that this does not show as a missed call? This adds confusion in our environment on who needs to be called back and makes the call history difficult to navigate through. Thank you

can customers have the ability to upload announcements via the .wav format?

In this crazy world of Telecom, we now have to worry about PKI/Certificates. It's very confusing, cumbersome, and painful managing ALL of the required Certificates for all the different Avaya Systems/endpoints. It would be NICE if Avaya had a better way, than through SMGR, to handle certificate requests in environments where there is not a strong PKI/Certificate structure in place and Self-Signed is the only option. Or at least make SMGR a bit easier to handle for certification management.

Workplace Call Center is currently only available for Windows, Android, and iOS. Requesting availability for Mac OS