IAUG Feature Request Tracker

Add "KEEP_CURRENT_CA" option to the phone's menu that is user selectable. This setting is currently only available to be specified in the phones web interface, AADS, or the settings file, all which are not accessible to users. I would add the option under: Main Menu > Settings > Phone.

In ACO's 911 system, you assign a nickname to the location and then you can through a user template assign the 911 location en mass. Now, we have an environment wherein office locations are shuffled about and are not a set it and forget type of thing. When attempting to update these locations, the system errors stating that an exact address already exists for that location, which is true, if I am in the process of transitioning one office to another. I have to change the suite by 1 digit and then change the other location and then back to the next location. Alternately, if I want to update them in bulk, I have to delete ALL locations I want to update through selecting them individually, and then in that process, reallocate all phones to another location temporarily. Then thru templates, re-apply all groups that needed changes. My main question: Why can't I bulk upload changes directly that would then update the 911 address automatically, without having to delete the previous entries? Could that functionality through bulk upload be amended to work that way?

When I'm on a call using the ACO Web app there is a "Record" button on the dialpad, yet when I am on a call with my J139 desk phone I have to do an old-school *9 in order to start (and stop) the recording. I want to be able to give my end users (I'm the admin) the ability to press a soft key/line key to start and stop the call recording. There's no reason we all should have to remember that a certain key sequence means start/stop recording. Support says there is no way to do this currently. Edited to show the asterisk.

Currently, there isn't a way to easily see all departments listed in Avaya Workplace. I would like to have a drop-down option so I could choose a department to search. Example: we have an Assessors department. I would like to be able to have a drop-down option, to see all departments (Assessor, Treasurer, Sheriff, etc.). If this would be from the department filed under the user in System Manager, or in the Active Directory "Department" field either would be great. This would help Avaya be our phone book and not need a second application to be a phone book.

Move the option to reset the J1xx phones so that it is not adjacent to the reboot option in the admin menu. This will prevent devices from being reset when the tech meant to reboot. Doing so means a wifi device must be re-enrolled while connected to an ethernet port which wastes approximately 30-45 minutes of tech time.

Currently support of IX messaging in System Manager is limited to very basic functions (just a few fields on the User form). Would like to have equal support for IX messaging as Aura Messaging, including station manipulation, full access to fields, etc. This will help when migrating users from one system to another or day-to-day use by IT Support staff.

We are transitioning from AAM to Avaya IX Messaging. We are loosing the ability to type in messages (per vendor). Our OR spends hours every day updating this and they are in a very noisy environment. Calling and using voice recording is not productive for this team. Please add text to speech back!

As an edge security device, would love to have an option to program the SBC to not send any response to bad REGISTRATIONs, INVITEs, OPTIONS, etc. This is what firewalls do, and would both decrease resources usage (processing/bandwidth) and increase security by not confirming the SBC is there so they just try again with a new request..

Crisis Alert is a critical life safety feature that we use with 911inform to notify the SOC when someone dials 911 - The SOC's Avaya phones are programmed with the Crisis Alert button that beeps, flashes, displays, and allows the SOC to passively monitor emergency calls as it goes out to the local PSAP, giving the SOC advanced situational awareness to respond as quickly as possible and to assist local public safety responders. Avaya offers this functionality as a Special Application (SA8654), which, by a disclaimer, is unsupported for general use and is not fully supported, making Avaya deficient in the expectation that we can deliver critical life safety 911 service– which poses a severe risk to our telecom operations. Avaya must promote SA8654 as an unsupported feature to a fully supported feature.

To make the appcast updates work more smoothly, it would be great if there was an option to install workplace for windows in "user mode" (I.e. not require admin permissions). Currently a number of my users are not administrators so I can't use the appcast to notify them of a new version.