IAUG Feature Request Tracker

Currently, there isn't a way to easily see all departments listed in Avaya Workplace. I would like to have a drop-down option so I could choose a department to search. Example: we have an Assessors department. I would like to be able to have a drop-down option, to see all departments (Assessor, Treasurer, Sheriff, etc.). If this would be from the department filed under the user in System Manager, or in the Active Directory "Department" field either would be great. This would help Avaya be our phone book and not need a second application to be a phone book.

Add a pre-capture filter to Session Manager for the traceSM tool. This capability already exists in the SBC using traceSBC, bring this capability to Session Manager's traceSM as well.

Add capability to block IPv4 by country. There are a number of sites where you can get a complete list of subnets allocated by country. Being able to check a box to block all addresses for a specific country (or at least an option to import them) would save significant time.

All tables in the EMS should have sortable columns, or at the very least be sorted by the key column (e.g. name or IP address). Right now the order is somewhat random and makes finding things in a long table a lot harder.

For unknown reasons, Agent Greetings on the J-series can only be recorded via a wired headset. However, smaller call centers might not use headsets. Please allow the agent greeting to be recorded via handset, speaker and Bluetooth headset as well.

Currently support of IX messaging in System Manager is limited to very basic functions (just a few fields on the User form). Would like to have equal support for IX messaging as Aura Messaging, including station manipulation, full access to fields, etc. This will help when migrating users from one system to another or day-to-day use by IT Support staff.

Hi, For consistency, has there been any discussion to have CMS dictionary names to match the number of characters in CM? I.E. CM takes 27 characters for the name field where CMS only takes 20 characters. VDN in CM = 27 characters. CMS = 20 characters. etc.... Thanks! Sandy

It would be great to be able to get a stand-alone traceSM/SBC/CE tool that we can use to parse avaya logs and captures, offline, without affecting the performance of the existing production servers. I would imagine that the tool would only be used to parse logs captured/saved from the existing tools (and not in-line), in an offline mode. This would also allow larger shops to be able to have multiple people doing diagnosis sessions without stepping on each other, particularly if they are using logs from the ASBCe. I could imagine this tool being distributed via Docker or WSL2 for local desktop support.

It would be great to be able to have a process that routes SMS/MMS messages received by the Avaya CPaaS system into the Workplace application. This could either be mediated through a Breeze app, but would be interesting to see if this could be mediated through the Avaya Cloud directly. It would be nice to have the app pop up a chat window for incoming SMS messages. And be able to respond to messages as well. This would be a huge advantage for users and make the Avaya client that much more powerful and sticky for customers.