IAUG Feature Request Tracker

It would be great to be able to get a stand-alone traceSM/SBC/CE tool that we can use to parse avaya logs and captures, offline, without affecting the performance of the existing production servers. I would imagine that the tool would only be used to parse logs captured/saved from the existing tools (and not in-line), in an offline mode. This would also allow larger shops to be able to have multiple people doing diagnosis sessions without stepping on each other, particularly if they are using logs from the ASBCe. I could imagine this tool being distributed via Docker or WSL2 for local desktop support.

We've found that there is no way to retrieve UCID when using the POM SDK for integrations with EMR systems. UCID is critical to reporting to link patient interactions across the platform. Requesting that an API be included in the POM SDK to all for UCID to be retrieved

When attempting to update caller ID, one cannot set a caller ID to a call queue unless that individual is a member of the Queue. Queues have limitations to ring up to 15 people, so with departments that are larger, this cannot be done without adding groups at a time. I would like to request the Call Queue numbers be added/available to apply to groups VIA a template so that bulk group adds can be managed more efficiently, as now, you have nearing a 10-15 setup process per Extension to set a caller ID to one number.

some of our Call Centers use Stroke Count feature. This is functional in Agent for Desktop. Can it be added to Avaya WorkPlace?

J100 series phones frequently require a reset to factory defaults when you need to change the WLAN_WPA2E_IDENTITY value. This is resulting in increased labor hours preventing remote management of these devices. The support website recognizes this as a known problem, but there is no information about whether or not it's being fixed. Please fix this so that the WLAN_WPA2E_IDENTITY value can be updated requireing only a reboot and not a factory reset.

When attempting to update cost center information per user, there is an issue with implementing via bulk billing. There are Merged Cells so if you want to use an X lookup formula to pull from a reference database, it will not work consistently and gets lost in translation quickly. This means this is not a bulk or fast process for accuracy to update large amounts of data. Can the information formatting be adjusted to output in a linear (Columns/rows) Verses Merged cell data to allow for faster matching and more accurate matching. OR make the online Cost Center tool be more user friendly/ move multiple licenses at a time? There seems to be no training available online for this either.

Move the option to reset the J1xx phones so that it is not adjacent to the reboot option in the admin menu. This will prevent devices from being reset when the tech meant to reboot. Doing so means a wifi device must be re-enrolled while connected to an ethernet port which wastes approximately 30-45 minutes of tech time.

When using H.323 and a phone boots up, it shows you exactly what it's doing when it's doing it (eg it shows that when it is retrieving a software file and that it is connecting to the HTTP server (and what server it connects to etc). When using a SIP phone if it boots up and needs to download software it just sits at "Waiting for DHCP..." which is completely misleading, because it is actually NOT waiting for DHCP but rather it is actively downloading a *.bin file ready to upgrade, but this is not represented to the user. The user thinks that it is 'stuck' and so may reboot the device before it successfully gets the file. I think the J100 phones should show better status/activity display to the user on boot up. this would make managing/troubleshooting it much easier.

The ability for the J-series to connect via WiFi is great, but to disable the PC port hinders the full use of this phone. If the PC port was able to use the connected network at a minimum that would be better than nothing at all.

It would be useful if there was official a J100 Emulator. It can help to find a Problem if you are not on Site. There are Settings if you use a IP Office that you not can see in the Manager, System Status, Monitor or in the Webinterface of the Phone, if they are active. Like under Features Call Settings. I can't see in the System Status if internal Auto-Answer, Withold Number or Enbloc Dial is active. If there was a J100 Emulator it would save many headache and time.