Due to the single option for outputting the incoming call ringer audio, our customer service associates have many more RONA calls than with the previous solution. It would greatly benefit our customer service teams to have the ringer audio addressable to their laptop's speakers before accepting the call, then using their headset's audio input and output while the call is active.

Currently this is not supported by AXP or Workspaces but had been supported in Avaya Agent for Desktop and Avaya Workplace.