IAUG Feature Request Tracker

The CMS Supervisor user permissions allows access to all Dictionary items. We should have the ability to grant access to Login ID names or Agent Groups, while restricting access to all other system items. I am not comfortable allowing team leaders Read/Write to the Dictionary when that enables them to delete or change calculations that are used in all standard reports. The access to additional Dictionary items is more obvious on the new CMS r3v19 Web interface, making it harder to recommend that portal to all of our Supervisors.

Please add a toggle in Avaya Workplace IX to have instant message popup in foreground and not just toast notification. This would look like the whole message window popping up with the user messaging window.

AAFD provides audible notification when timed threshold is met. Requesting the same functionality in Workplace agent, along with a custom sound setting for notifications.

In CM 8.1 the SIP transaction table holds 10K entries, each for 32 seconds after the dialog ends (before being removed). Since CM supports 30k SIP stations, the SIP transaction table size should be increased. This mostly comes into play when a large number of SIP stations register to SM and send SUBSCRIBE messages for avaya-cm-features and MWI. This might occur during the recovery from network outage, power outage or Session Manager outage/maintenance. When the table size limit is reached, CM initiates a WARM 1 restart. If that doesn't resolve the issue, a second WARM 1, followed by an interchange occurs.