IAUG Feature Request Tracker

When a call reaches the Alternate Route Timer setting, the SIP call is cancelled. However the J100 Series phones continue to show the active call as if it is still trying even though it has been cancelled. It would be great that when this timer is reached and the call is cancelled the phone would produce a tone indicating the call failed versus what is currently happening.

Allow a mixed environment of EAS and Non EAS hunt groups to facilitate ease of migration to an EAS based contact center.

can customers have the ability to upload announcements via the .wav format?

So that call centers can make routing decisions based on the stir/shaken attestation level, a vector variable should indicate the 4 levels (A, B, C or none). This would allow call centers to do things like queue possible scam calls at a lower priority, or send them to voicemail instead of queuing.

Breeze Call Park and Page Snap-in has been announced end of Sale, but the service it provides is still useful and my enterprise relies heavily on its automatic park slot allocation capability. A small call center answering for hundreds of locations needs automatic selection of call park extensions from a pool that is ISOLATED to the site location. Reference End of Sale notice at https://support.avaya.com/css/public/documents/101084077