84 - CMS- More granular control over Dictionary user permissions
planned
CHRIS GARCIA
The CMS Supervisor user permissions allows access to all Dictionary items. We should have the ability to grant access to Login ID names or Agent Groups, while restricting access to all other system items. I am not comfortable allowing team leaders Read/Write to the Dictionary when that enables them to delete or change calculations that are used in all standard reports. The access to additional Dictionary items is more obvious on the new CMS r3v19 Web interface, making it harder to recommend that portal to all of our Supervisors.
Chip Powell
planned
There are not currently plans to make this change directly in CMS, but Avaya says that in May of 2021, there should be a workaround by way of a separate cloud offering. We are marking this FR as "planned" and will follow up in May or June of 2021.
S
Slade Besson
FR# 84 - Submitted to Avaya 7/17/2020
CHRIS GARCIA
Slade Besson: This would be a good topic to discuss in a council call. Does Avaya have a process to get user testing for these type of planned changes?