284 - announcements
Jayne Hogle
just to clarify a few points. This is in regards to Avaya Enterprise Cloud. To upload announcement's today my team has to use the mulaw, HZ, and mono. It would be helpful for the system administrators to upload announcements via the .wav format. It would save alot of extra time and resources if the system admin could just upload the announcement without having to convert files and then send them to Avaya to upload. We had some difficulty since it was not on the AEC admin portal (I believe Avaya is working to get this into a future release of the admin portal). and we had to go through alot of extra work to get this over to Avaya so it could be uploaded. I do agree with Tom Lynn that it would be helpful to have roles that would allow non-system admins to update announcements.
Chip Powell
Jayne Hogle, what format are you required to use presently?
Chip Powell
Yes, Jayne, please let us know which platform you're looking for here. Are you talking about end-users or admins? What kind of announcements?
Jayne Hogle
Chip Powell I am referencing the Avaya Private Cloud-Aura CM.
Tom Lynn
Chip Powell Your question raises the idea of applying role based access permissions to allow some users to update announcements without admin interventions. For instance, as an admin, I trust Jayne is technically competent to record an announcement and drop it into a web page where it will be validated for correct format and be promoted into the media server.
Other potential use cases are automated speech announcements such as those we can get from AWS Polly being automatically uploaded into the media server. Perhaps this is a feature request in itself.
Tim Eddinger
Hi Jayne,
If you are talking about Avaya Cloud Office, you can upload a wav file. You would go under the announcement, click edit and select custom from the drop down, and then select importing.
Jayne Hogle
Tim Eddinger thanks Tim but I was referencing the Aura CM
B
Bill Paro
Jayne Hogle Avaya Site Administration provides a way to do this. It won't convert the file to the right format but there are many free audio conversion tools out there that can convert the audio file to an 8 bit mono ulaw .wav file format.
It's kinda obscure, but the Sound Recorder application from Windows XP has a conversion tool that is extremely easy to use. To this day i still use it on my Windows 10 machine in compatibility mode. If you are interested in the app I can send you a copy of it. The app is included in newer versions of Windows but they removed the conversion option so it specifically has to be the one from Windows XP.
Tom Lynn
Hi Jayne, are you uploading to Aura Media Server?
Jayne Hogle
Tom Lynn yes