IAUG Feature Request Tracker

"Check for Update" feature always reports "You're up to date!" even when the current version is NOT up to date. This is misleading and has caused confusion regarding the need to upgrade.

Please add the ability to copy calling number from the main app screen while call is up. Currently, you cannot highlight and copy the calling number from the Workplace app while that call is up. Once you hang up the call, you can go to Call History and click the 3 dots, followed by Details, and it will let you highlight and copy the number but not during the call. The business case for this request is that often agents need to lookup the person calling in their internal system, and in One-X Agent they could copy the calling number and paste it into their system for quick lookup of customer details. Thanks for considering this!

warm transfer option. Currently you cannot do a warm transfer in Workplace, it sends the caller directly to the extension you select to transfer to

Within Avaya Workplace, it would be great to have a configuration option to allow administrators customize what is shown in the incoming call display. Depending on the version of Workplace, it will show VDN, VDN Number, Caller's Name or Caller's CLID. Different contact centers depend on different fields for their work. For example, one of my contact centers really want the caller's name and number because they do lookups in multiple systems when talking to customers. Another really needs the VDN Name and Caller ID. I would expect this to be configured via the 46xxsettings.txt (or AADS). Maybe allow two options to be set out of the three (or maybe any option available from the screen pop variables?)

This seems more like a bug but currently the Workplace for Windows client always reports the Windows version as "Microsoft Windows NT 6.2.9200.0 (64-bit)". This string appears in User Registration - Device Model AND in the user agent sent when Workplace makes HTTP requests. Showing the correct version would help an admin determine what version Windows a customer was on when providing support for Workplace on their PC.

I would like a toggle or indicator to tell if a user using Avaya IX Workplace is working remotely or in the office. Similar to what Teams has.

We currently are able to leverage call quality data on our J-series remote worker phones, and would like to be able to do the same with Workplace clients.

For management of emergency locations, the dialog box popped by Workplace when using the APPLICATION_SCREEN_POP_LIST should support clickable links. This would allow users to access a web page to manage their address. I understand a web page can be popped but the client does not support doing two different things with the same event. For example, I'd like to both show a dialog box and pop a web page on SIPLOGIN but that event type can only be defined once (client ignores second definition of the event in the same string). So a second ask here is to allow more than one action for a given event.