When Avaya introduced the Infinity platform, their tag-line "Innovation without Disruption" struck a positive chord. The availability of the hybrid model (connecting on-prem CC Elite agents for the voice channel with digital channels and enhanced features through Infinity and combined reporting through Avaya Analytics) was extremely appealing. More than a year later, the hybrid model is still in 'roadmap' status. The request is for Avaya to focus on this capability and finally bring it to market.