We've found that there is no way to retrieve UCID when using the POM SDK for integrations with EMR systems. UCID is critical to reporting to link patient interactions across the platform. Requesting that an API be included in the POM SDK to all for UCID to be retrieved
Mike Malcor
John, The Avaya POM Event SDK Guide (Kafka) mentions callUCID in the AgentCallStateEvent. Is that something that could be used?