385 - Avaya Workplace/Teams integration (Avaya Calling)
declined
Jayne Hogle
We are attempting to implement the Avaya Calling Integration and have encountered two items that are making this a non-starter. We are wanting to utilize the free option because the other options involve substantial cost. The two issues are as follows: When you place an inbound call you have to have Workplace logged in to have the call pass to Teams. Can we have this integration do the same as a mobile phone that allows it to pass the call through without being logged in. The other issue is that there is no way to hang up the call in Teams except for key shortcuts or Avaya Workplace. Can this be changed to allow Teams to hangup, put on hold, or transfer the call. Thanks!
IAUG
declined
Avaya advised the IAUG volunteer team that the Avaya Workplace client must be logged in for the Avaya Calling Teams integration to function. All media is handled by the Workplace client. The Avaya Calling Teams App serves only as an interface for initiating calls from within Teams. Supporting the requested features would require significant core changes to the app. At this time, these features are not planned.
IAUG
Submitted to Avaya, 5/27/25
Jayne Hogle
Thank you!
Anne Marie Oliver
Agreed, I would really like to see this updated