379 - Separate CMS Counts for RONA, ROOF & IP Fail
J
John O'Brien
Aux Work Codes have been assigned for RONA, ROOF and IP Failures in System Features, page 14. These 'redirection' features are based on RONA redirection functionality and each may result in incrementing CMS counts for Redirection on No Answer, causing confusion as to the actual cause of high RONA counts. Separate CMS count metrics are required for each.
IAUG
Submitted to Avaya, 4/27/25 - Please note: If you submit or vote for a Feature Request using a Gmail or similar personal email address, we are unable to advocate with Avaya on your behalf as a customer-supported request. To improve the chances of your request being implemented, please register with IAUG and the Feature Request Tracker program using your company email address. Your full email address will only be visible to program administrators.