308 - Text to Speech on IX Messaging
Tina Martin
We are transitioning from AAM to Avaya IX Messaging. We are loosing the ability to type in messages (per vendor). Our OR spends hours every day updating this and they are in a very noisy environment. Calling and using voice recording is not productive for this team. Please add text to speech back!
IAUG
Hi Tina Martin, can you please clarify the workflow here? Do you mean messages left in voicemail boxes, or greetings? The IAUG volunteer team that reviews these requests has some confusion on what exactly you're trying to accomplish. We understand it's a noisy environment, but we need to be able to clearly articulate the business case to Avaya if we submit it. Thanks!
Jayne Hogle
Tina, can you provide a little more information if this was an additional add on that you could purchase?
Tina Martin
Jayne Hogle - I have not been told of any additional purchasing options.
Jayne Hogle
Tina Martin Can you provide a detailed business case around this feature for us please? Please reach out to me if you have any questions.
Tina Martin
Jayne Hogle
Absolutely! In IX Messaging, voice menus for Custom Greetings, specifically 01=Days. My surgical services use voice menus to inform patients of check-in times per doctor. This changes daily, often several times a day. The area does not afford the team the ability to record the messages, due to noise or interruptions. In the past, text-to-speech was used.