307 - Implementing crisis alerting by site/location in ACO.
Tim Eddinger
Please consider implementing crisis alerting by site/location. Previously, we designated onsite individuals to receive notifications on their desk phones, along with an alert and the display of the extension that dialed 911 in Avaya CM. Currently, alerting is done through email or SMS, but not to receptionist phones nor sorted by site/location. It would be beneficial to enable each site's safety team and the personnel at the main entrance or guard shack to receive notifications specific to their site.
IAUG
Submitted to Avaya 7/1/24
S
Steven Holder
I believe this is already supported. You need to go to 'system-parameters special and make the following changes; pg 6 SA8608 (chg to 'y'); pg 8 SA9065 (chg to 'y').
Tim Eddinger
Steven Holder, you are referring to Avaya CM. I'm asking for this to be available in Avaya Cloud Office (ACO).
Thank you for the response though.
Tim