Crisis Alert is a critical life safety feature that we use with 911inform to notify the SOC when someone dials 911 - The SOC's Avaya phones are programmed with the Crisis Alert button that beeps, flashes, displays, and allows the SOC to passively monitor emergency calls as it goes out to the local PSAP, giving the SOC advanced situational awareness to respond as quickly as possible and to assist local public safety responders. Avaya offers this functionality as a Special Application (SA8654), which, by a disclaimer, is unsupported for general use and is not fully supported, making Avaya deficient in the expectation that we can deliver critical life safety 911 service– which poses a severe risk to our telecom operations.

Avaya must promote SA8654 as an unsupported feature to a fully supported feature.