288 - Coverage Answer Group
Dave Larson
The current system is set up so that if you call into a coverage answer group and person A answers all other users in the coverage answer group show a missed call. Can we add functionality to the coverage answer group so that this does not show as a missed call? This adds confusion in our environment on who needs to be called back and makes the call history difficult to navigate through.
Thank you
IAUG
To clarify, the volunteer committee believes this request is related to CM only. We do understand it would be a great feature for ACO as well, but that should be opened as a separate request.
S
Slade Besson
Submitted to Avaya on 3/22/24
J
Justin Daly
This seems to happen with Call Queues as well. It would be handy if the call was seemingly abandoned by all members of the group or queue then it should have been missed, vs, the device not answering the call missed the call.