254 - ACO - Holiday Table | Voters

254 - ACO - Holiday Table

complete

Rick Gibbons

Add a Holiday Table to ACO as an option on Custom Rules in Call Handling.

We have over 30 separate Call queues and we have to set each holiday by date under each queue to route calls on those holidays. Having the Holiday Table would make this so much easier.

August 11, 2023

IAUG

marked this post as

complete

This has been delivered by the Avaya/RC team in release 24.4.2.

Rick Gibbons

RC sent out an email to say that they plan to add this feature late Q4 2024.

If you haven't looked at the RC Community ideas, it is another great way to request enhancements to the platform

Chip Powell

Sent to Avaya 8/25/23

Justin Daly

I have close to 130 Call Queues and this would be a great help!