227 - Workplace direct transfer to vector step | Voters

227 - Workplace direct transfer to vector step

Danny Wright

direct transfer to Vector step. In One-X Agent, you can type in the VDN number, then a comma and the step in the vector associated and it will send the caller directly to that step in the vector

February 8, 2023

Chip Powell

Submitted to Avaya 7/28/23

Danny Wright

business case for this is being able to transfer a caller past the main menu of a vector rather than having them listen to menu options when you know where the caller should go. There is no warm transfer option in Workplace either, so the work around is to conference in the VDN you call to get the menu options, without merging in the user until you select the option the caller needs, then merge and disconnect from the call so the user is in the right place.