155 - Workplace Agent Call Center for Mac | Voters

155 - Workplace Agent Call Center for Mac

complete

Rachel Norton

Workplace Call Center is currently only available for Windows, Android, and iOS. Requesting availability for Mac OS

September 8, 2021

Avaya Responses

marked this post as

complete

Workplace 3.38 release (ETA-22nd Nov 2024) will have Agent functionality. Some advanced agent features would follow in subsequent release.

IAUG

marked this post as

planned

Avaya advised the volunteer team that they:
“…will be delivering Agent features on Mac in a phased approach. First release contains agent call handling functionality and basic agent features . Basic features with 3.37 release will be available as Controlled Introduction and It will generally available in Nov 2024 release. Subsequent release will have some advanced features like ASAI-UUI, Service Observe.”
The team will follow up in November 2024.

Mark Aflleje

Sweet.

IAUG

This is on the roadmap, and the plan is to get this implemented in 2024. Avaya will share the timeline once it is committed.

Avaya Responses

marked this post as

under review

Working towards a potential soft version for Mac with project release date in 5-8 months then a full version thereafter.

Nick Kwiatkowski

Rachel -- This is on Avaya's radar, but make sure that you (and everybody else following this thread) talk to Brad Black at the IAUG conference (or elsewhere) to let them know you are passionate about it. Feedback they got was that there may not be enough Mac OSX users to make the development worth it.

Nick Kwiatkowski

FR #155