140 Route CPaaS SMS messages to Avaya Workplace
in progress
Nick Kwiatkowski
It would be great to be able to have a process that routes SMS/MMS messages received by the Avaya CPaaS system into the Workplace application.
This could either be mediated through a Breeze app, but would be interesting to see if this could be mediated through the Avaya Cloud directly.
It would be nice to have the app pop up a chat window for incoming SMS messages. And be able to respond to messages as well.
This would be a huge advantage for users and make the Avaya client that much more powerful and sticky for customers.
RC
Hi - I am hearing conflicting reports about the status of this feature. Can I please see an update on the availability of this feature?
Avaya Responses
in progress
Expected GA around October 2022
RC
Avaya Responses: Avaya - I'm excited to see how this works. Is there any update on the feature, or any sneak peaks?
Chip Powell
RC: Randy, our volunteer team is continuing to have discussions with Avaya about this. Obviously we did not see this GA in 2022. It is still on our radar though, and we will absolutely update this request when we have concrete information.
RC
Chip Powell: Thank you for the update Chip!
S
Slade Besson
FRT #140