106 - Agent for Desktop - Option to gain focus when a call is coming in. | Voters

106 - Agent for Desktop - Option to gain focus when a call is coming in.

complete

Fabian nunez

3. Option to have application gain focus when a call is incoming ( similar to existing One-x agent functionality ). Currently if application is minimized, the taskbar item flashes once and that is it.

December 10, 2020

Avaya Responses

marked this post as

complete

Avaya Responses

Feature implemented as part of 2.06.20 release

Slade Besson

Avaya corrected this in version 2.06.20 back in May 20222. Can you confirm that this feature is working as requested?

Chip Powell

Avaya is looking into this. In the mean time they had a question: Is it possible that there are more than one Avaya desktop applications being run on the user's machine concurrently when this happens? Thank you.

CHRIS GARCIA

Chip Powell: I have verified this is happening with our users also, and they don't have another Avaya application running.

Chip Powell

CHRIS GARCIA: Yes, we've also implemented AAfD since this FR came in, and I can confirm it works this way as well. We'll follow up with Avaya on it.

Chip Powell

FR# 106